Services Charter for Indian Nationals | High Commission of India, Dar es Salaam, Tanzania

This charter sets out our commitment to provide a high level of service to Indian nationals in Tanzania, and what we ask of you in return.

We will

Be professional, non-judgemental, polite and helpful to you, whatever your gender, race, religion or region.
Give clear information on how to contact us at our premises and online.
Tell you beforehand if there is a charge for a service.
Deal with your enquiry accurately and efficiently, explaining from the start what help we can give and when you should approach others for advice.
Keep waiting times to a minimum when you visit us.
Use your feedback, comments and complaints to improve our services.

Give a fast response and consistent advice to first-time telephone enquiries.
Assess your needs promptly and give effective help based on your circumstances and local conditions.
Meet our published targets for fee-bearing services, including issuing emergency travel documents on the same or next working day for straightforward cases, once we receive your full and complete application.

Treat our staff with respect. If you are abusive, we may refuse to help you.
Give us feedback so that we can improve our services.
Buy full travel and medical insurance to cover unexpected costs during your visits abroad.
Have the necessary vaccinations, carry enough medication (with prescriptions) for an unexpected longer stay or emergency, and leave your contact details and itinerary with family or friends.
Follow the travel advice of the Ministry of External Affairs (www.mea.gov.in) and local advice on safety, respect local laws and take care of your money and passport.
Strictly obey the laws and regulations of the United Republic of Tanzania and be sensitive to local customs and practices.

For more information on our services, please speak to a member of staff or browse this website.

The fees are approved by the Government of India. See Consular Fees.

We offer help suited to the circumstances of each case. Our staff will assess your needs and aim to offer help that meets them. This can include:

Issuing emergency travel documents to replace lost ones.
Giving information about transferring funds.
Giving appropriate help if you have suffered sexual or physical assault, are a victim of other crimes, or are ill or in hospital.
Giving details of local lawyers, interpreters, doctors and funeral or embalming agencies.
Giving details of other organisations that can give specialist support where we cannot.
Contacting your family or friends for you, if you wish.
Making special arrangements in cases of terrorism, civil unrest or natural disasters.
Documentary services such as consular birth or death registration, help with marriage documents, and notarial services as appropriate.

Help you enter Tanzania if, for example, you do not have a visa or your passport is not valid: each country decides whom it allows in.
Ensure your safety and security: this is the responsibility of the Government and authorities of Tanzania.
Search for missing people: this is the responsibility of the Government of Tanzania, and an effective search needs resources that only local authorities have.
Investigate crimes, get you out of prison, stop local authorities from arresting or prosecuting you under local law, prevent your deportation after a prison sentence, or interfere in criminal or civil court proceedings: we must respect Tanzania's systems.
Get you better treatment in prison or in hospital than local people receive, although we may raise concerns with the local authorities if treatment falls below internationally recognised standards.
Pay your bills or give you money from public funds, except in exceptional circumstances.
Make travel, work, accommodation or business arrangements for you: these are private arrangements that are your own responsibility.
Get involved, including giving advice, in private disputes over property, employment, commercial or other matters: we have no jurisdiction overseas to resolve such matters.

Office hours: Monday to Friday, 09:00–17:30 hrs (lunch 13:30–14:00 hrs). The High Commission is closed on the listed holidays PDF.
Telephone: +255 22 2113094 / 2113096
E-mail: fscons[dot]desalaam[at]mea[dot]gov[dot]in
Emergency: +255 783 344 840

Last updated on: 19 October 2026